How do you even know whether a new online casino is really safe and reliable? Are the games fair? Is our account balance well managed? Do payouts go through quickly and smoothly? What do the terms and conditions say?
When we search for a trustworthy online casino, certain criteria must be met in order to make the best choice:
In addition to the wide selection of games, it is important for a casino that customer service is friendly and competent, and that it promotes responsible gambling. Of course, it should be possible to play the games not only on desktop, but also without any problems in the mobile casino on a smartphone or tablet.
We value these quality features when evaluating a new casino
There are many things to consider when choosing a safe online casino. We look at all factors and details very carefully before recommending or criticizing an online gambling site. Our reviews are based on both experience and objective criteria.
Licenses (national & international) and customer service
For example, it is important that an online casino has a valid license. This can be an EU license (among the best online casinos with an EU license), an international license or the national regulation of casinos with a German license. The exact licensing details should always be found at the bottom of the casino website.
- A competent customer service , for example reachable around the clock via live chat, is also part of the overall package of a reputable casino.
- Support is, of course, part of our testing process.
Terms and bonus rules
In our provider test, we also analyze the fine print. In the terms and conditions, we check whether unfair clauses are hidden there. For bonus offers, we check the wagering requirements before any possible payout and see whether there is a win limit.
Payout rate/RTP at new casinos
In fact, you can't win the same amount in every casino, and the return to player varies. We make sure that a possible one-time win is set as high as possible. The average payout rate of the respective slot machines should also at least match the average.
Payment methods & withdrawal limits at new online casinos
A safe and trustworthy casino is also characterized by the selection of payment methods. Here, common payment methods for depositing real money should be available for players with a small budget as well as high rollers.
- In the cashier area things must be orderly and
- sufficient SSL encryption must be applied.
In addition, the withdrawal limit should not be set too low. If you win a very large sum, it can usually be paid out in one go by bank transfer.
User reviews
It actually sounds logical, but far too often the experiences of other users are simply ignored. We evaluate the reviews methodically so that the many reviews from real players contribute a little to the assessment. This helps protect users from unreliable gambling websites.
Expert tests
However, especially when analyzing a new casino, there are usually only a few authentic player experiences available. That is why it can also make sense to take a close look at the reviews of other experts—and thus get a first impression.
Operator/ background check
We also take a very detailed look at the operator of a new online casino. Usually, you already know the company and/or individual members of management from previous projects. This almost always allows for an initial assessment and lets us see whether they have a good reputation in the online gambling industry.
Responsible gambling/ who should not play
In gambling, there is generally a risk of losing control. It is extremely important that an online casino takes appropriate measures. The option of self-exclusion must always be available, and loss limits should also be adjustable.
- Overly aggressive promotion of bonuses or of the casino's own games is also a taboo.
- Players should not be pressured into sitting down at the slot machines.
