How do you even know whether a new online casino is really safe and reliable? Are the games fair? Is our account balance well managed? Do payouts go through quickly and smoothly? What’s in the terms and conditions?
When we are looking for a trustworthy online casino, certain criteria must be met in order to make the best choice:
In addition to the wide selection of games, it is important for a casino that customer service is friendly and competent, and promotes responsible gaming. Of course, it should be possible to play the games not only on desktop, but also without problems in the mobile casino on a phone or tablet.
We value these quality features when evaluating a new casino
There are many things to consider when choosing a safe online casino. We look at all the factors and details very carefully before recommending or criticizing an online gambling site. Our reviews are based both on experience and on objective criteria.
Licenses (national & international) and customer service
For example, it is important that an online casino has a valid license. This can be an EU license (among the best online casinos with an EU license), an international license or the national regulation of casinos with a German license. The exact license details should always be found at the bottom of the casino websites.
- A competent customer service that can be reached around the clock via live chat, for example, is also part of the overall package of a reputable casino.
- Support is, of course, part of our test procedure.
Terms and conditions and bonus rules
When testing a provider, we also analyze the fine print. In the terms and conditions, we check whether unfair clauses are hidden there. For the bonus offers, we check the wagering requirements before a possible payout and verify whether there is a winning limit.
Payout rate/RTP at new casinos
In fact, you cannot win the same amount in every casino, and the return to player differs. We make sure that a possible one-time win is set as high as possible. The average payout rate of the respective slots should also at least match the average.
Payment methods & payout limits at new online casinos
A safe and trustworthy casino is also characterized by its selection of payment methods. Here, common payment methods for depositing real money should be available for players with a small budget as well as high rollers.
- In the cashier , things must be orderly and
- adequate SSL encryption must be applied.
In addition, the payout limit should not be set too low. If you win a very large amount, you can usually have it paid out in one go by bank transfer.
User reviews
It actually sounds logical, but far too often the experiences of other users are simply ignored. We evaluate the reviews methodically so that the many reviews from real players contribute to the assessment. This way, you can protect yourself from unreliable gambling websites.
Expert tests
Especially when analyzing a new casino, there are usually only a few authentic experiences from players available. That is why it can also make sense to carefully read the reviews of other experts—and thus get an initial impression.
Operator/background check
We also take a very detailed look at the operator of a new online casino. Usually, you already know the company and/or individual members of management from previous projects. This almost always allows for an initial assessment and to see whether they have a good reputation in the online gambling industry.
Responsible gaming/ Who should not play
In gambling, there is generally a risk of losing control. It is extremely important that an online casino takes appropriate measures. The option for self-exclusion must always be available, and loss limits should also be adjustable.
- Aggressive advertising of bonuses or the casino’s own games is also taboo.
- Players should not be pressured into sitting down at the slot machines.
